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Step 1.
Create an EVGA account.
Step 2.
Find a serial number for the graphics card you want.
If you're struggling, use this guide here!
Step 3.
Register your RMA form and wait for it to be approved, they will then send you a label or you print out your own.
For beginners, I highly recommend standard RMA, as Cross-ship requires a VCC and a whole lot of other shit that I can't be bothered to explain.
Step 4.
Create an invoice from a local store and upload it to the EVGA website, along with your RMA.
Step 5.
Now we FTIDv3 the label!
Unsure how to? Handy guide here.
After roughly 2-3 weeks recontact them, and ask what's going on with your RMA.
Ensure you keep your proof of postage, as you will be required to present it.
Step 6.
They will do an investigation, however this is just them checking CCTV.
They will then ask you to make a claim with UPS (ups.com/claim).
Once the claim is approved (1-2 weeks), recontact EVGA again.
Then, they will either ship you out a new card or they will send you the money the GPU is worth.
I personally recommend sending this to a drop, although with FTID they can't really do much (in terms of billing). Do with this information what you please.
FTID version 3:
“Change shipping address”
This method allows you to get the tracking to 100%, without the package being sent to the original
destination. This option is for almost all of the shops not required as they do not check your label in
detail as explained on the previous page, but if you would like to go the safe path, I’d recommend using
option 3. This is basically the same as Option 2, but with one little extra modification - You change the
shipping address.
Here is how:
When you buy a label from the carrier’s website, make sure to put the address of the company you are
Refunding. So basically where the package should originally be shipped to. If you have a prepaid label
already, then there is nothing else to do right now.
Once you have the label, you are going to manually change the shipping address to a different address
which is in the same city. This can be anything from a McDonalds to another electronic company.
Make sure they accept the package for sure, otherwise your refund will fail.
A label example and how you are going to change the shipping can be found on the next pages. There
are numerous ways of doing so.
It is very important that you change the address near the original shipping address, because every label
has a routing code which automatically ships the package to the near location. Once it arrives, the
package will be shipped to the address which is noted on the label